Call Recording and Call Management

We offer a number of exciting Products, and within the entire Portfolio of Oak and Tollring we are sure we have a Solution right for you

reportX, our advanced call logging product shows you how efficiently and effectively you are dealing with your customers and gives you the information you need to drive constant improvement. It's reporting capabilities are unrivaled; and are so comprehensive, flexible and easy to use that you will soon see measurable results throughout your business. reportX is one of the most cost effective business solutions money can buy.

ReportX  PDF Brochure

recordX call recording meets all your needs. Whether you need to capture and retrieve calls with the minimum of fuss for regulatory compliance or for business improvement through higher levels of customer satisfaction. recordX works with all technologies - ISDN, SIP and VoIP - in whatever combination you have chosen for your business and includes high level encryption. Now includes mobile call recording.

RecordX  PDF Brochure

displayX wallboard provides a view of the key factors affecting business performance at a glance, displayed on plasma screens and individual users’ PCs. The mix of live call data and XML output from any business database, along with the relevant RSS feeds, web pages and IPTV/video output is completely under the control of the user.

DisplayX PDF Brochure

Complete call management: icall suiteicall suite from Tollring is a complete call management solution proven to identify business efficiencies that ultimately deliver a return on your telecoms investment. icall suite can be delivered as a hosted or on-premise solution.

Productivity through intelligence

 

The five modules of icall suite provide all the business tools you need to make the most of your phone system through an easy to use interface, dashboards, wallboards and customisable widgets:

 

report call logging, call reporting and dashboards

 

record call recording and quality monitoring

 

connect computer telephony integration (CTI)

 

dial progressive and predictive automated diallers

 

contact contact centre solution for informal and formal environments (this module is phone system dependent -please ask us for further details about your system)

 

 

icall suite enables service-centric organisations to make informed decisions on system, department and user call activity to deliver a more effective service to customers.