Demco's Maintenance offers individually structured maintenance plans. A customer’s individual circumstances, will influence the choice of plan but, in general, these SLA's options are available:
Standard Cover: For Client's that only require Monday to Friday
Emergency Cover: For Clients that require full 24/7 access to support and maintenance
Remote Support Cover: For Client's that only require remote support
Maintenace cover includes up to 2 programming changes per month
To find out more just email us:
We are proud of the wide number of services that we provide to all our client's. No matter how small or large your installation and organisation is, we apply the same methods and management skills.
We will pre-plan every installation and order, assist in providing financing and Leasing, ensure we liaise with all other third parties, make sure that your staff are well trained to benefit of your most recent investment, and above all, be here to assist and advise you in everyway for years to come.
Our Account Management Team will always be on hand to assist you with any questions and ensure you have the best and up to date knowledge of any new enhancements, latest technological advances and how any industry changes can provide you with tangible business benefits.
Installation and Project Management.
Demco’s philosophy goes beyond just making sales and starts by investigating your particular situation to undertake a thorough 'needs analysis' before reaching a decision.
After this Demco will advise the best technical solution and explain the impact of this choice on the rest of your business. Planning and implementing a new communications system is a task for specialists. Few firms can afford to devote excessive time to implementation and by leaving this to Demco, your own involvement is minimised.
Demco’s Project Co-ordination service includes:
• Organising site surveys
• Scheduling installation with the engineers
• Arranging training
• Ensuring complete satisfaction with system installation.
We offer our customers not merely a “train the trainer” service, although our aim is always that, having successfully completed our courses, attendees feel confident enough to train others. Users will be trained either individually or in small groups (depending on the nature of their responsibilities). Our experienced and fully accredited trainers will usually conduct courses on-site in order to minimise disruption to everyday business activities. Key personnel such as operators and administrators often prefer the external courses we offer, where they will benefit from our dedicated training facilities.
Should you have any specific training requests, we are of course able to offer bespoke packages.
Technical and User Support
Our Technical Support Team are highly qualified in all aspects required to support and manage your voice and data enquiries, including fully accredited Unify (Siemens) and LG-Ericsson Engineers, qualified Microsoft Certified Systems Engineers (MCSE), VoIP and SIP support
You can just Call our Support department on 020 8733 2451
Email to :
We have instant access to everyday FAQs, and online access to user Guides and System Manuals
Leasing and Finance
Leasing is an established method of communication technology funding which can help your business grow in many ways: Enables you to upgrade, expand or change your communications system throughout the term of your agreement, providing you with future access to technology,
The needs of your business will be constantly changing and, to maintain competitive edge, you need access to the latest technology. With leasing, it is easy to add additional equipment. The Systems Upgrade and Systems Change options allow you to take advantage of the benefits of new technology during the course of your current agreement.
We work closely with you to understand the challenges you're facing and the real communication needs of your business for today and tomorrow.
You may not have the internal expertise to evaluate your new requirements, to think wider in regards to your users needs, your existing infrastructure, and a plan for any future growth and expansion.
Our Consultancy Packages include (but not limited)
Pre Plan Site meeting with key members of staff
Meetings with other 3rd parties such as Architects, Builders, IT Support, Network Providers
Assistance and advise on any new Site Network and Infrastructure requirements Fully written and personally presented Consultancy Document, with clear advise and direction
Managed and or Provide Schedule of events and timescales.